The promise
You have thirty days from the day the knife arrives. If it is not what the film showed you, send it back and we refund you in full, including what you paid, and we pay the return postage.
How to do it
- Email info@chef-kenji.com with your order number. One line is enough.
- We send a prepaid return label the same business day, to the address you wrote from.
- Print it, put the knife back in its wrap, and hand the parcel over.
- The refund goes to the card you paid with the moment the carrier scans it.
You do not have to photograph anything, fill in a form, give a reason or talk to a chatbot. There is no restocking fee and no deduction.
When the money lands
We release the refund on the first return scan. Your bank then takes five to ten business days to show it on your statement. That timing is theirs, not ours, and we cannot speed it up.
The honest limits
Two things are not returns. A knife that has been through a dishwasher, used on bone, frozen food or a tin, or reground by somebody else, is damage rather than a change of mind, and we will say so plainly and send it back to you.
And thirty days is thirty days. If a knife was a gift bought four months ago we cannot take it, because at some point the window has to close.
None of this affects any right you have under state or federal consumer law. If the knife arrives faulty or not as described, those rights apply whatever this page says.
Damaged or wrong on arrival
Email us with a photograph within seven days and we replace it immediately. You do not need to send the damaged one back first and you do not pay anything.
For a genuine manufacturing fault, chipping or delamination under normal kitchen use, write to us at any time in the first year and we will replace the knife. Rust from being left wet in a sink is not a fault.
Cancelling
Before the parcel leaves we cancel and refund in full. Email us as soon as you can. Once it is scanned it has to be handled as a return.